Terms of Service

Our mission is to provide you a fast, efficient, AI-enhanced resource to streamline your business. These terms of service (“Terms”) cover your use and access to our services, client software and websites, features, content or Applications we offer (collectively with the Site, the "Services"). By using Sidekick (Sidekick Data Inc. and its affiliates “Sidekick” "we", "our" or "us") you’re agreeing to be bound by these Terms and our Privacy Policy.

Your Information and Permissions

When you use our Services, you provide us with things like your personal information, files, calendar, content, messages, contacts, and so on (“Your Information”). Your Information is yours. These Terms don’t give us any rights to Your Information except for the limited rights that enable us to offer the Services.

You may need to register for an account to access the Services, and we may create an account for you so that you can interact with the Services.

Fulfillment Policies

Cancellation

You may cancel your Sidekick account at any time by contacting support@sidekickdata.io. Upon cancellation, your account will immediately become inactive and will no longer be accessible. Refunds are only issued if required by law.

Paid Accounts

To avoid being charged for the next billing cycle, ensure that your cancellation is completed before the start of your next billing cycle, as we require cancellation requests to be made prior to the commencement of the billing cycle. Please be aware that we do not offer refunds for the current billing cycle. If your payment is declined we reserve the right to cancel your account.

Free Trials

To avoid automatically transitioning into a paid subscription, it's important to ensure that you cancel your account before the end of the trial period. You will automatically be charged once your trial period has ended.

Refunds

Charges paid by you are final and non-refundable, unless otherwise determined by Sidekick. If you have any requests for cancellations, refunds, or returns, or if you think a correction should be made to any Charge you incurred, please contact us at support@sidekickdata.io to initiate such requests within 30 days after the Charge took place. Otherwise, Sidekick will have no further responsibility and you waive your right to later dispute the amounts charged.

Promotional Offers

Certain users may receive free trials, promotional offers, and discounts that result in different amounts charged for the same or similar services obtained through the use of the Services, and you agree that such promotional offers and discounts, unless also made available to you, shall have no bearing on your use of the Services or the Charges applied to you. Promotional offers and discounts are subject to change or withdrawal at any time and without notice.

Privacy Policy

This Privacy Policy describes the policies and procedures of Sidekick on the collection, use, disclosure and/or processing of your personal information on sidekickgpt.io (the "Site") and when you use the Services, you are consenting to the collection, transfer, manipulation, storage, disclosure and other uses of your information as described in this Privacy Policy.

By using these Services, you signify your acceptance of this privacy notice. If you do not agree to this privacy notice, please do not use the Services. We may change this privacy notice from time to time by posting changes as well as notifications of said changes. Your continued use of the Services following Privacy Policy updates will be deemed your acceptance of all included changes to the communicated Privacy Policy.

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services.

If you still have any questions or concerns, please contact us at support@sidekickdata.io.

What Does This Privacy Policy Cover?

This Privacy Policy covers the treatment of personally identifiable information ("Personal Information”, “information” or “data”) and other items collected in connection with your use of, or access to, the Services. This Privacy Policy also covers our treatment of any Personal Information that we collect outside the Services and are combined with such Personal Information collected in connection with your use of, or access to, the Services.

Summary of Key Points

What personal information do we collect?

When you visit, access, use, or navigate our Services, we may process Personal Information depending on how you interact with us and the Services, the choices you make, and the products and features you use.

How do we process your information?

We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.

In what situations and with which parties do we share personal information?

We share your information with our partners, service providers, and third-party vendors as needed to fulfill Services or orders, or for other requests you make of us. We may also share your information to comply with law or for other legitimate interests.

What are your rights?

Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.

How do you exercise your rights?

The easiest way to exercise your rights is by contacting us at support@sidekickdata.io. We will consider and act upon any request in accordance with applicable data protection laws.

What Personal Information Do We Collect?

We collect Personal Information that you provide to us. We also collect information that you voluntarily provide to us when you visit, access, use, or navigate our Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us. If you do not consent to this Privacy Policy for any reason, please do not use the Services or share your information with us.

Personal Information Provided by You

Personal Information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use.

Personal Information collected may include the following without limitation, such as your full name, email address, physical address, geolocation data, demographic information, credit card, or other payment information.

You acknowledge that this information may be personal to you, and by providing this information to us, we may store such information and contact you to send you information about the Services or for any other reason set forth in this Privacy Policy.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such information.

Other information we collect also includes:

  • Log and Usage Data - Log and usage data related to the Services, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the timestamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called "crash dumps"), as well as hardware settings).
  • Device Data - Device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
  • Location Data - Location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.

How Do We Use Your Information?

In addition to the uses set forth above, we may use information that we collect about you or that you provide to us, including any Personal Information:

  • To present the Services and its contents to you
  • To provide you with information or services that you request from us
  • To fulfill any other purpose for which you provide it
  • To contact you regarding the Services or your account
  • To notify you about changes to the Services or any services we offer or provide though the Services
  • To allow you to participate in interactive features of the Services
  • To conduct research and development for the improvement of the Services, the development of new services and offerings and in connection with our business
  • In any other way we may describe when you provide the information
  • For any other purpose with your consent

How, And With Whom, Is My Information Shared?

We may share information in specific situations described in this section with the following third-parties, who perform services for us or on our behalf and require access to such information to do that work:

Vendors, Consultants, and Other Third-Party Service Providers

We have contracts in place with third-parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct.

What Are Your Privacy Rights?

You may review, change, or terminate your account at any time.

Right to Know About Personal Information Collected, Disclosed, or Sold

You have the right to Right to request deletion of the data — Request to delete

You can ask for the deletion of your personal information through submitting a verified request. If you ask us to delete your personal information, we will respect your request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of his or her right to free speech, our compliance requirements resulting from a legal obligation, or any processing that may be required to protect against illegal activities.

Right to be informed — Request to know

Depending on the circumstances, you have a right to know:

  • Whether we collect and use your personal information
  • The categories of personal information that we collect
  • The purposes for which the collected personal information is used
  • Whether we sell your personal information to third-parties
  • The categories of personal information that are sold or disclosed for a business purpose
  • The categories of third-parties to whom the personal information was sold or disclosed for a business purpose
  • The business or commercial purpose for collecting or selling personal information

In accordance with applicable law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request.

Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights

We will not discriminate against you if you exercise your privacy rights.

Verification Process

Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. These verification efforts require us to ask you to provide information so that we can match it with information you have previously provided us.

For instance, depending on the type of request you submit, we may ask you to provide certain information so that we can match the information you provide with the information we already have on file, or we may contact you through a communication method (e.g. phone or email) that you have previously provided to us. We may also use other verification methods as the circumstances dictate. We will only use personal information provided in your request to verify your identity or authority to make the request.

To the extent possible, we will avoid requesting additional information from you for the purposes of verification. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes. We will delete such additionally provided information as soon as verification is completed.

We may not fulfill requests unless you have provided sufficient information for us to reasonably verify that you are the data subject from whom we collected personal information, as well as sufficient details necessary to help us handle the request.

Other Privacy Rights

  • You may object to the processing of your personal information
  • You may request correction of your personal data if it is incorrect or no longer relevant, or ask to restrict the processing of the information
  • You can designate an authorized agent to make a request under the CCPA on your behalf

We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with the CCPA.

Contact

Have questions or concerns about Sidekick, our Services, and Privacy? You can submit your request by emailing support@sidekickdata.io.

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